Security Practice

Effective 7th of July 2014

We take the security of your data very seriously at XaaSWare. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.  If you have additional questions regarding security, we are happy to answer them. Please write to GRC@XaaSWare.io and we will respond as quickly as we can.

Confidentiality

We place strict controls over our employees’ access to the data you and your users make available via the XaaSWare services, as more specifically defined in our updated Privacy Policy (“How XaaSWare Use Collected Data”, “Data Retention”, “Sharing and Disclosure of Information”) and are committed to ensuring that User Data is not seen by anyone who should not have access to it. The operation of the XaaSWare services requires that some employees have access to the systems which store and process User Data. F or example, in order to diagnose a problem you are having with the XaaSWare services, we may need to access your User Data. These employees are prohibited from using these permissions to view User Data unless it is necessary to do so.  All of our employees are bound to our policies regarding User Data and we treat these issues as matters of the highest importance within our company.

Personnel Practices

XaaSWare conducts background checks on all employees before employment.

Compliance

The environment that hosts the XaaSWare services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website and the AWS Compliance website.

Security Features for Team Members & Administrators

Deletion of User Data

Please see section 7. Termination of our Terms of Service as well as the Data Deletion section of our Privacy Policy.

Return of User Data

In addition to the work we do at the infrastructure level, we provide Team Administrators of paid versions of the XaaSWare services with Backup service to protect their User Data.

Data Encryption In Transit and At Rest

The XaaSWare services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit and rest. We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve.

Availability

We understand that you rely on the XaaSWare services to work. We're committed to making XaaSWare a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.

Disaster Recovery

User Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. User Data are automatically backed with an ability to recover data with one minute precision for the last 30 days.

Network Protection

In addition to sophisticated system monitoring and logging, we are running Security-Enhanced Linux (SELinux)* in enforcing mode. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS Security Groups.

• * - Linux kernel security module that provides a mechanism for supporting access control security policies, including United States Department of Defense–style mandatory access controls (MAC)

Host Management

We regularly patch our hosts and databases and run automatic intrusion detection system on all of our hosts and remediate any findings that present a risk to our environment.

Logging

XaaSWare maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the XaaSWare services.

Incident Management & Response

In the event of a security breach, XaaSWare will promptly notify you of any unauthorized access to your User Data. XaaSWare has incident management policies and procedures in place to handle such an event.

External Security Audits

We contract with two respected external security firms who perform regular audits (four times a year) of the XaaSWare services to verify that our security practices are sound and to monitor the XaaSWare services for new vulnerabilities discovered by the security research community. In addition to periodic and targeted audits of the XaaSWare services and features, we also employ the use of continuous hybrid automated scanning of our web platform.